Print Hive

Terms of Service

These terms govern access to and use of PrintHive websites, cloud subscriptions, applications, APIs, MCP server, agent plugins, Hive Link, Hive Drive, and related services.

Last updated: October 22, 2026

Acceptance and eligibility

By creating an account, authorizing an integration, or using PrintHive, you agree to these terms. You must be able to form a binding contract and have authority to act for any organization you join or administer.

Automated workflows may assist with signup, but an account must remain owned by an accountable person or legal entity. Automation must not bypass email verification, CAPTCHA, billing authorization, recovery controls, or acceptance of these terms.

The service

PrintHive provides software as a service for managing 3D printing operations, including fleet monitoring, file management, job scheduling, remote printer control, and automated workflows. Features and capacity depend on your plan and supported equipment. A subscription provides access to the service, not ownership of the software or a guarantee of production output, uptime, or print quality. Any separately agreed service-level commitment must be in writing.

Our Privacy Policy explains how we handle information, including data and images used to train models and how to opt out by email.

Accounts and organizations

You are responsible for accurate account information, credential security, authorized organization membership, and activity performed through your account. Organization owners and administrators control member roles, integrations, printer access, and connected agents.

Printer control and operator supervision

PrintHive can send commands that start, pause, stop, or repeat print jobs, move printer components, heat equipment, and run supported bed clearing and other automation. Commands may come from you, authorized members, schedules, queues, integrations, or agents you enable. Only connect equipment you own or are authorized to operate.

Automation is permitted, but it does not replace a responsible operator. You must supervise your printers, check on them physically at regular intervals appropriate to the equipment and job, and have someone able to intervene promptly. Follow the manufacturer's instructions, including any requirement for continuous supervision. Do not leave printers operating without the supervision those instructions require.

• Before starting or repeating a job, check the printer, build plate, materials, file, settings, and surrounding area for safe operation.
• Maintain the equipment and provide suitable ventilation, electrical protection, fire precautions, and access to a local stop or power disconnect. Keep people and obstructions clear of moving and hot parts.
• Stop using automation when equipment, connectivity, or reported state is unreliable. Inspect the printer before resuming operation.

Camera feeds, alerts, AI failure detection, bed checks, and remote stop commands can be delayed, unavailable, or wrong. They are not safety systems, emergency services, or a substitute for physical inspection. Losing access to PrintHive or canceling your subscription does not necessarily stop a running printer or a workflow already sent to local equipment. Use local controls to make equipment safe.

Agent and MCP use

Connected agents act with the permissions you grant. Tool calls and actions initiated through your account are treated as your instructions. You are responsible for reviewing scopes, prompts, targets, confirmations, and results before allowing an agent to affect production resources.

Printer motion, heat, file deletion, print start or stop, inventory changes, and similar operations can have real-world consequences. Maintain appropriate human supervision, physical safety controls, and emergency procedures. Do not attempt to work around scope checks, confirmations, organization boundaries, or other safeguards.

Acceptable use

You may not use PrintHive to:

• violate law or the rights of another person;
• access an account, organization, printer, file, or system without authorization;
• introduce malware or disrupt, overload, probe, or evade service safeguards;
• share, resell, or expose credentials contrary to their intended scope;
• operate unsafe equipment or manufacture prohibited items; or
• misrepresent agent output as verified production state.

Your content

You retain ownership of content you submit. You grant PrintHive a limited license to host, process, transmit, reproduce, and display that content as needed to provide, secure, and support the service. You represent that you have the rights necessary to submit and use the content, including customer designs and images. You are responsible for the legality of the files and items you print. This service license continues only as needed for these purposes and the retention described in our Privacy Policy. The separate training permission below is subject to your opt-out and applicable law.

Data, images, and model training

Unless you opt out, you permit PrintHive to use data and images submitted to or collected through the service to develop, train, test, and improve PrintHive's machine-learning and AI models. This includes printer telemetry, job outcomes, error reports, feedback, uploaded content, and camera images or recordings received through enabled features. Uses include failure detection, print analysis, and automation improvements. This permission does not transfer ownership of your content.

You can opt out by emailing ops@printhive.io with the subject "Model training opt-out", your account email, and the organization names or IDs to exclude. We may verify your identity and authority to act for an organization, then confirm when the opt-out is applied. Once applied, it covers future training use of that account's or organization's data and images, including previously collected material not yet used for training.

Opting out does not prevent processing needed to provide the service, including running an existing model to analyze a print at your request. It does not automatically undo completed training or require retraining existing models. Any deletion, objection, or other rights under applicable law still apply. The Privacy Policy describes the data used, service providers, and these choices in more detail.

PrintHive software and services

PrintHive and its licensors retain all rights in the service, including software, interfaces, branding, documentation, and improvements. Subject to these terms, we grant you a limited, non-exclusive, non-transferable right to use the service for your internal operations.

You may not copy, resell, or reverse engineer the service except as permitted by law or a separate license. Open-source components remain subject to their own licenses. These restrictions do not prevent your authorized use of our APIs, integrations, or agents.

Subscriptions, billing, and cancellation

Paid features are billed according to the plan and billing period shown when you subscribe. Unless stated otherwise at purchase, subscriptions renew automatically until canceled, and you authorize recurring charges to your chosen payment method. The applicable checkout or order states the fees, billing frequency, printer or usage limits, and any add-ons. You are responsible for applicable taxes and keeping billing details current.

Cancel through the available account billing controls or contact ops@printhive.io before your next renewal. Cancellation takes effect at the end of the paid billing period unless your order or applicable law provides otherwise. Stopping use of the service or disconnecting printers does not cancel a subscription. Refunds, credits, and plan changes follow the terms disclosed at purchase and applicable law.

Free plans, trials, and promotions have the limits and duration stated when offered. A trial without a payment method does not authorize a paid subscription. We will give advance notice of recurring price changes so you can cancel before the new price applies. A separate written order controls any conflicting commercial terms for that order.

Third-party services and equipment

PrintHive may interoperate with printer manufacturers, agent providers, payment processors, hosting services, and other third parties. Their products and terms are separate from ours. PrintHive does not manufacture your printers and is not responsible for equipment defects, unsafe installation, local network failures, or third-party service changes.

Suspension and termination

You may stop using the service at any time. We may limit, suspend, or terminate access when reasonably necessary to address nonpayment, security risk, illegal activity, material breach, or harm to users or the service. Provisions that by their nature should survive termination will remain in effect.

Keep copies of files and records you need outside the service. Before closing an account, export available data and disable connected workflows. Account closure does not erase fees already owed or require us to retain your content indefinitely. Retention and deletion follow the Privacy Policy and applicable law.

Service changes and disclaimers

We may modify or discontinue features and will provide notice when reasonably practicable. The service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, PrintHive disclaims implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

Recommendations, compatibility results, telemetry, forecasts, and agent responses may be incomplete, delayed, or incorrect. They do not replace operator judgment, equipment instructions, or required safety checks.

Limitation of liability

To the maximum extent permitted by law, PrintHive will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, production, or business interruption. PrintHive's aggregate liability arising from the service will not exceed the amount you paid PrintHive for the service during the twelve months before the event giving rise to the claim.

Nothing in these terms excludes liability or limits consumer rights that cannot lawfully be excluded or limited, including liability for fraud or for death or personal injury caused by negligence where the law prohibits that exclusion.

Changes and contact

We may update these terms and will post the revised version and effective date here. For material changes, including new training uses, we will provide notice through the service or your account email before the changes take effect, and obtain consent where required by law. Updated terms do not retroactively authorize new uses of previously collected personal information where additional notice or consent is required. Questions and legal notices can be sent to ops@printhive.io.